Element 15·Relationships·Support desk
Every ticket already knows the customer.
Conversations become tickets on boards with queues and assignment pools. SLAs are tracked with a breach scanner, CSAT goes out on resolution, automations handle the routine, and business hours shape every clock. The customer, their orders, and their calls are one click away because they are the same rows.
No credit card·Your workspace in three minutes
01/What's inside
Three things Support desk actually does.
Queues, boards, SLAs, CSAT, automations — support on the same customer record.
- 01
Boards, queues, and pools
Route work to queues and assignment pools, work it on boards, and move tickets in bulk when the day demands it.
- 02
SLAs and CSAT
Set response and resolution targets, get warned before a breach, and measure satisfaction automatically after every resolution.
- 03
Automations and API keys
Rules for triage and follow-up, attachments, a full audit trail, and API keys for the tools you already run.
02/Bonds
What Support desk already knows.
Every element writes to the same database. Support desk shares its records with Reporting, CRM, Messaging, Telephony and Projects, so reports, flows and Sebastien see across all of them — no syncs, no exports, no duplicates.
In your workspace·/desk
See it in your workspaceSupport desk·Free for fourteen days
Sd.
Fourteen days free. No card. Your workspace in three minutes — switch on Support desk the moment you're in, and the other 22 elements stay out of the way until you need them.