Element 13·Relationships·Telephony
A full phone system, built into your CRM.
Cloud telephony with a softphone right in the browser. Buy numbers, route inbound with IVR menus, ring groups, business hours, and voicemail. Record every call and search the AI transcripts. Click-to-call any contact — and every call lands on that customer's timeline automatically.
No credit card·Your workspace in three minutes
01/What's inside
Three things Telephony actually does.
A full cloud phone system — softphone, IVR, recordings, AI transcripts — built into your CRM.
- 01
Softphone in the browser
Take and place calls without a desk phone or a second app. Inbound, outbound, transfer, hold, and mute — all from the tab you're already in. Live presence and call state mean a busy team never double-answers.
- 02
Route it the way your business runs
IVR menus, ring groups, and business-hours rules decide where every call goes. After-hours and overflow drop to voicemail; missed calls and voicemails surface alongside everything else. No separate PBX to wrangle.
- 03
Recordings, transcripts, full timeline
Record calls and search the transcripts by what was actually said. Click-to-call straight from a contact, and every call — inbound or outbound, answered or missed — logs to that customer's timeline. Support and Sebastien see the whole history.
02/Bonds
What Telephony already knows.
Every element writes to the same database. Telephony shares its records with Scheduling, CRM, Messaging and Support desk, so reports, flows and Sebastien see across all of them — no syncs, no exports, no duplicates.
In your workspace·/telephony/softphone
See it in your workspaceTelephony·Free for fourteen days
Tl.
Fourteen days free. No card. Your workspace in three minutes — switch on Telephony the moment you're in, and the other 22 elements stay out of the way until you need them.