Element 12·Relationships·Messaging
Talk to your customers and your team from one place.
Threaded messages across email, SMS, WhatsApp, Slack, Teams, and in-app chat. Routed by topic, scoped by audience, and attached to the customer or order they're about. Transactional templates, marketing campaigns, and one-off replies in the same inbox.
No credit card·Your workspace in three minutes
01/What's inside
Three things Multi-channel Messaging actually does.
Email, SMS, WhatsApp, Slack, Teams — one inbox, one log.
- 01
Every channel, one inbox
Email, SMS, WhatsApp, Slack, Teams, in-app DM. Inbound and outbound. Threaded per customer, per order, per ticket. No more 'which app did they reach out on?' guessing.
- 02
Transactional + marketing, same engine
Order confirmations, shipment notifications, appointment reminders, abandoned cart — all template-driven, channel-aware. Run campaigns to segments from the same place. Suppression rules respected automatically.
- 03
Logged against the customer
Every message — outbound or inbound, transactional or marketing — attaches to the customer record. Support sees the full history. Sebastien sees it too.
02/Bonds
What Multi-channel Messaging already knows.
Every element writes to the same database. Multi-channel Messaging shares its records with Commerce, Scheduling, CRM, Telephony and Support desk, so reports, flows and Sebastien see across all of them — no syncs, no exports, no duplicates.
In your workspace·/messages
See it in your workspaceMulti-channel Messaging·Free for fourteen days
Ms.
Fourteen days free. No card. Your workspace in three minutes — switch on Multi-channel Messaging the moment you're in, and the other 22 elements stay out of the way until you need them.